New York Dietary Supplement Age Restriction Law FAQs
Effective April 22, 2024, New York General Business Law Section 391-oo prohibits the sale of specific weight loss and muscle-building dietary supplements to New York consumers under the age of 18. This law applies to retail stores located in New York, as well as online retailers selling dietary supplements to consumers in New York, and requires these retailers to verify a consumer’s age at the time of purchase. In addition, the law requires that online retailers shipping dietary supplements to customers in New York use methods of shipping which require a person 18 years of age or older to sign for the package and provide proof of age to the mail carrier.
Please review the below FAQs for additional information on this law.
What products are subject to the New York age restriction law?
The law applies to dietary supplement products intended for muscle building or weight loss and “over-the-counter” diet pills. The law does not apply to foods (i.e., products labeled with a Nutrition Facts panel).
Who does this law apply to?
The law applies to physical retail stores located in New York, such a grocery stores and specialty retailers, as well as online retailers. All retail establishments, regardless of whether physical or online, will be required to conduct age verification prior to sale of any products subject to this law to ensure that consumers are 18 years of age or older.
Can I still purchase these products online if I live in New York?
Yes, you can still purchase these products online and have them shipped to you in New York. If any of the products in your cart are subject to the New York age restriction law, we will ask you to verify that you are 18years of age or older before completing the purchase. Orders with products which are subject to the New York age restriction law are subject to additional shipping charges, which will be communicated in-cart.
Why has my shipping cost increased?
The New York age restriction law requires that retailers use a method of shipping which requires the order recipient to sign and provide proof of identification for delivery. This method of shipping is more expensive than traditional methods of delivery and is in addition to our standard shipping costs. This shipping cost is determined by our shipping partners.
Will I still have to pay this additional shipping charge if I meet the free shipping threshold on the site?
Yes. Our free shipping threshold does not apply to delivery of products which require age verification.
What kind of age verification to do I need to show upon delivery of my order?
A valid government-issued ID, such as a driver’s license, passport, or military ID with a visible birthday are required for delivery.
Why does your age verification disclaimer state that I need to be over 21 to purchase when the law only requires that purchasers be 18 years of age or older?
Unfortunately, most shipping companies will only conduct age verification for those 21 years of age or older; therefore, upon receipt of your order, you will need to present a valid ID evidencing that you are over 21 years of age.
What if I am not home when the mail carrier delivers my order?
Unfortunately, the shipping carrier will not be able to deliver the order unless an adult is present to sign for delivery. Depending on the shipping carrier, an additional attempt may be made to deliver you order. Please consult directly with the shipping company on making arrangements for your delivery, including regarding whether they will make an additional attempt to deliver your order if you are not home initially.
I have more questions about this law; is there anyone I can contact?
Consumers who have questions about this law can contact several entities for more information:
- State Attorney General’s Office – The New York Attorney General’s office is tasked with enforcement and they can provide insights on the law and its enforcement. You can find the contact information for the New York Attorney General’s office at https://ag.ny.gov/contact-ag.
- Local Consumer Protection Office – Your local consumer protection office can provide guidance on consumer rights and advice on how to proceed with any inquiries or concerns regarding the implementation of this new law.
- Healthcare Providers – If your questions are health-related, consulting a healthcare professional is advised.
- Our Customer Service Department – If you have questions pertains to our policy or your particular experience on our website, please reach out to our customer service department at support@cellucor.com.
I’m unhappy about this law and these additional restrictions; is there anyone I can contact?
Consumers who have comments, concerns, or questions about this law can reach out to the following contacts:
- State Attorney General’s Office – The New York Attorney General’s office is tasked with enforcement of this new law. You can find the contact information for the New York Attorney General’s office at https://ag.ny.gov/contact-ag.
- Your Local Legislators – Your local legislators write the laws and regulations governing New York consumers, including the New York age restriction law, and decide which laws to send the governor for signature. You can find the contact information for your state representatives and senators at https://nyassembly.gov/mem/search/ and https://nysenate.gov/find-my-senator.
- New York Governor’s Office – The New York Governor ultimately signs legislation into law after it is approved by your local The New York Governor can be reached through the contact information at https://governor.ny.gov.